Commit to the Process
We’re one-third of the way down our journey to episode 100. We’re on the path. We’re IN process.
It should be no surprise to anyone in the automotive industry that things are changing…again. As a matter of fact, if you don’t understand and embrace the nature of the change, it might be a great time to find an exit. The truth is, it’s not just automotive, its life.
Today we talk about being committed to the process, because that is where it really goes down. That is where mindset matters most. It is where perspective is the difference between winning and losing. You know… CLARITY. We talk about this and some interesting developments from the Cars.com UX which takes some cues from dating sites in the never ending search for the perfect process of searching for a new car.
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I find Alex to be a genuine person. There is a deep care and loyalty to his team, a commitment to the industry he serves, and a whole lot of empathy for the modern car buyer.