Why Customers Don't Like Dealers (Guest: Drive Motors SVP of Customer Experience, Matt Weinberg)

An Autotrader survey found that less than half of 1% like the current car buying process. That's pretty embarrassing. We got a chance to talk to Drive Motors SVP of Customer Experience, Matt Weinberg, about his perspective on how dealers can adapt to better serve their customers.

Drive Motors is doing something special in the way they take notes from huge players in progressive industries to align dealership operations with customer experience. We took some time with their SVP of Customer Experience, Matt Weinberg, to get some insight on how customers actually view dealers and what dealers can do to start fixing it.

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