Imagine what it would be like if your organization was able to deliver an amazing customer experience BY delivering an amazing employee experience.Read More
Excuses are poison. They rob you of your potential. Nobody cares about them. Ok…maybe your mom. But that’s it.Read More
WE DID IT! ONE YEAR! I can’t say thank you enough for being a part of this community!Read More
People (present company included) want to hear about THEMSELVES FIRST.Read More
As we recorded the last episode of the year, it’s a surreal thought that we only started 10 months ago. In this quick little episode, I take a little walk down the best moments of the year and talk about a bit of trajectory for 2019.Read More
Right now, there’s all sorts of talk and murmurings about a coming recession. If you weren’t in business ten years ago, then you might not really understand what it’s like to do business in that sort of climate.Read More
This week we are welcoming LOTS of new friends in to the COMPRESSED community.
Why do we have so many new friends you might ask? Well watch and find out!
Every week we push our community of auto dealers to be better. You do the same to inspire your community. With the launch of Mark Wahlberg Chevrolet, we'd love to introduce you to our audience. I think you'll find yourself in good company.
Paul J DalyRead More
Clarity is something I’m obsessive about. Not because it benefits me, but because it benefits everyone; Your customers, your team, and yourself. When any type of communication isn’t clear, things begin to go wrong. Assumptions and misinterpretations often take over and we end up with a mess. At best, we’ve wasted a lot of time.Read More
If I had to describe this influential COO in one word, it would be balanced. No... maybe it would be intelligent Or maybe poised. Open-handed might be a good one. Anyway... you get it!
Since I first met him in February of this year, he has quickly become a true mentor. The more I get to know him, the deeper my admiration grows. Not only does he have a long list of professional successes, but he balances that with great success as a husband, father, and community servant.Read More
I remember September - December of 2008 VERY clearly. Now that there is a decade between us, I thought it would be a good time to do a throwback to a time when we set off on an incredibly turbulent season in the car business and the economy in general. We hit some of the highlights (or more appropriately, low-lights) as I talk about the EXTREMELY important space between when a situation gets our attention and our reaction to it.Read More
Some times you just need a moment to catch up. Thats just what we did on Episode 30 as I went all in on the reality of seasons in life. Everything in business and life submit to the basic principles of the “ups and downs”, the “ebb and flow”, the “wins and losses”.Read More
As business becomes more relational and engaging, communication plays a heavier factor in how we interact with our customers. Empathy is the key to hacking these interactions.Read More