Clarity is something I’m obsessive about. Not because it benefits me, but because it benefits everyone; Your customers, your team, and yourself. When any type of communication isn’t clear, things begin to go wrong. Assumptions and misinterpretations often take over and we end up with a mess. At best, we’ve wasted a lot of time.Read More
If I had to describe this influential COO in one word, it would be balanced. No... maybe it would be intelligent Or maybe poised. Open-handed might be a good one. Anyway... you get it!
Since I first met him in February of this year, he has quickly become a true mentor. The more I get to know him, the deeper my admiration grows. Not only does he have a long list of professional successes, but he balances that with great success as a husband, father, and community servant.Read More
There are two words that have always reaped more return for me than any other. Go. Do.
For those of us who are immersed in a fast-paced, competitive world, they are essential. Because life and business are competitive. If we aren’t progressing, growing and intentionally seeking out improvement…well, someone else who is will take what we once called ours.Read More
Speechless. That was my response when I was asked by a co-worker about my trip to the Ciocca Auto Group based in Allentown, PA. Now I’ve had the privilege of being in and out of hundreds of dealerships throughout my career in automotive. I’ve seen all types of leadership. Good leaders, dysfunctional leaders, brilliant leaders, co-dependent leaders, temperamental leaders and on and on. RARELY have I found generational leadership which was so well executed, that the incoming generation truly garners the same respect as the former.Read More
We’re one-third of the way down our journey to episode 100. We’re on the path. We’re IN process.
It should be no surprise to anyone in the automotive industry that things are changing…again. As a matter of fact, if you don’t understand and embrace the nature of the change, it might be a great time to find an exit. The truth is, it’s not just automotive, its life.Read More
We pass along some ancient advice this week…wait for it… You reap what you sow.
I love this phrase so much. It has the word “you” on both sides of the equation. There is no room for the blame game. No room for excuses. Nowhere to run. Only accountability.Read More
I remember September - December of 2008 VERY clearly. Now that there is a decade between us, I thought it would be a good time to do a throwback to a time when we set off on an incredibly turbulent season in the car business and the economy in general. We hit some of the highlights (or more appropriately, low-lights) as I talk about the EXTREMELY important space between when a situation gets our attention and our reaction to it.Read More
Some times you just need a moment to catch up. Thats just what we did on Episode 30 as I went all in on the reality of seasons in life. Everything in business and life submit to the basic principles of the “ups and downs”, the “ebb and flow”, the “wins and losses”.Read More
TWO IN A ROW! We have another innovative thinker/operator on this weeks show as we talk about some high-tech push back in auction level acquisitions. Jonathan Hakes, the used car director of the Dorschel Automotive Group in Rochester, NY tells us all about his experience hosting a Mannheim physical auction at the dealership. We discuss how this is a response to the disruptive approach of ACV auctions and similar offerings.Read More
Its a special day on the Dealers Compressed podcast today as we welcome a very special guest, Brandin Wilkinson. Brandin is a young, innovative dealer who convinces customers to drive lots of miles just to do business with his Dodge store.Read More
Come together. Without a doubt, humans crave community. Its the counterpoint of relationship, safety, provision and progress. It is where we find meaning. The brilliant thinker, Seth Godin simply encourages us to “Find the others.”
Well, that has always been the goal of the Dealers Compressed community and this week we go a little deeper.
As business becomes more relational and engaging, communication plays a heavier factor in how we interact with our customers. Empathy is the key to hacking these interactions.Read More
Many dealerships think that branding and changes in company culture are major projects that they just aren't comfortable tackling yet. This week, we cover something you can implement at your dealership right away: assessing your inventory for better turnover.Read More
This week takes on a different feel than usual as I (Paul) a notable day at vAuto headquarters in Chicago with Founder and visionary, Dale Pollak. The truth is, every worthwhile event in life never happens in an instant. It is the result of process. This is true in business, parenting, personal development, etc.
Next week we will be releasing this exclusive interview with Dale where my opening question seeks some clarity on why Dale set aside time for…me???
Thank you for being a part of this community and I couldn’t be more energized to pursue CLARITY together!Read More
If you want to win, WHY ARE YOU LISTENING TO LOSERS?!Read More
Reputation? Brand? Whatever you call it, it's the biggest asset (or hurdle) to your growing your business.Read More
It's hot. Customers don't want to walk a lot for their new car. They want to research it online like everything else they bought this week.Read More
Gratitude isn't always an easy thing to keep top-of-mind, but this holiday, we're reminded of the all the opportunity that is truly available to us.Read More
A change of seasons and the launch of IGTV bring some thoughts on where you can fit in.Read More
On the back of Father's day, we revisit the notion that many dealerships evolved from a family business. As dealership acquisitions continue to grow, it becomes increasingly important to assess your long-term plan for growth.Read More